Patient Rep I - Part Time .7

Job Responsibilities

• Safety - Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients with Infectious Disease indicators.
• Customer Service - Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling. Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality - Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage. Access only information and records necessary to perform the responsibilities of the position.
• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

Job Qualifications

• High school diploma or equivalent
• No directly related experience

About Us

Cincinnati Children’s, a not-for-profit organization, is committed to making children’s health better. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. Cincinnati Children’s is recognized as one of the top 10 best Children's Hospitals in the nation for more than 15 years and consistently among the top 3 Children's Hospitals for NIH funding. We are also recognized as one of America’s Best Large Employers, one of America’s Best Employers for New Grads, a leading Disability Employer, and a Magnet® designated hospital for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).

We embrace innovation— together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future for all of us.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability, or protected veteran status. EEO/Veteran/Disability