Patient Rep I

Job Responsibilities

• Safety - Ensures patient safety by identifying the correct patient. Identifies special needs and prepares isolation precautions for patients who have Infectious Disease indicators.
• Customer Service - Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling. Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality - Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage. Access only information and records necessary to perform the responsibilities of the position.
• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

Job Qualifications

• High school diploma or equivalent
• No directly related experience

About Us

Cincinnati Children’s, a leader in pediatric healthcare, is dedicated to making children’s health better through innovative care, research, and education. We are recognized as one of the top 10 best children’s hospitals in the nation and consistently among the top 3 for NIH funding. We are committed to being a great place to work and are proud to be an equal opportunity employer. For more information, please contact us.