Patient Rep-Advtg

Responsibilities

• Intake of new patients and scheduling of appointments
• Updating Health Insurance plans and making “cases” as needed
• Checking dental managed care insurance to ensure Advantage Care is the dental home
• Answering phones and triaging calls in phone notes
• Inputting financial information to determine Sliding Fee
• Collecting, posting payments, and ordering supplies for health center
• Entering/update demographic information in EMR and obtaining photographs for EMR registration panel
• Greeting patients professionally and ensuring they sign in and are marked as arrived on schedule
• Obtaining signed documents (e.g., consents, financial, advance directives, etc.) from patient and scanning medical records
• Determining the level in Sliding Fee Scale and completing purchase requisitions
• Scanning documents, picking up and distributing mail, and clearing/monitoring copier, shredder, and fax folder
• Answering phone calls, documenting necessary information in telephone notes, and faxing EMR documents as needed
• Receiving payments by cash, charge/check, and posting payments
• Checking all front-end portal folders and receiving incoming calls from patients to schedule appointments
• Confirming all new patient appointments with personal phone calls
• Ensuring the appointment master scheduler is accurately maintained and updated as necessary
• Blocking vacation/personal/meeting/etc. dates/times in provider appointment schedules
• Retrieving dental history from dental insurance website and noting completed dental procedures with date of service and forwarding to dental staff
• Performing other related duties as assigned by supervisor or management