Patient Access Representative

About the role

As a Patient Access Representative you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will manage accurate patient registration, verify insurance eligibility, and maintain confidential electronic health records while contributing directly to high‑quality, patient‑centered care and compliance with privacy standards and organizational policies.

Responsibilities

• Serve as the first point of contact for patients, providing a welcoming and efficient intake experience.
• Perform patient registration, scheduling, and documentation tasks using multiple hospital systems with high precision.
• Gather and update patient demographic and insurance information.
• Verify insurance eligibility in real time and communicate financial responsibilities to families.
• Collect payments at the time of service.
• Maintain confidential electronic health records and ensure accurate documentation.
• Collaborate with the broader healthcare team to keep clinic and provider workflows efficient.
• Resolve routine registration discrepancies and escalate complex issues as needed.

Requirements

• High School Diploma or GED (upon hire).
• At least one year of relevant experience in a healthcare patient access setting (preferred).
• Knowledge of patient registration procedures and documentation.
• Familiarity with health insurance payers and real‑time eligibility verification.
• Strong administrative and computer skills, including Microsoft Office and data entry.
• Professional demeanor with excellent communication abilities.
• Commitment to maintaining ethical standards and confidentiality in a fast‑paced medical environment.

Work location

CHI Health Midlands serves Sarpy County and surrounding areas in Nebraska with patient‑focused care. The facility is designed with the patient viewpoint in mind, offering high‑quality services in heart and vascular, emergency, surgical, diagnostics/radiology, women’s care, home care, orthopedics, and sleep and breathing disorders.

Pay

$17.24 – $24.35 per hour