Patient Access Representative

About the role

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in the revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential electronic health records. By facilitating smooth access-related workflows, you will contribute directly to our mission of providing high-quality, patient-centered care while ensuring compliance with privacy standards and organizational policies. Every day you will utilize multiple hospital systems to perform registration, scheduling, and documentation tasks with high precision. You will be responsible for gathering and updating patient demographic and insurance data, communicating financial responsibilities to families, and collecting payments at the time of service. Your daily routine will involve collaborating with the broader healthcare team, resolving routine registration discrepancies, and escalating complex issues to ensure that clinic and provider workflows remain efficient, productive, and focused on patient needs. At CHI Health Midlands we proudly serve Sarpy County and surrounding areas in Nebraska with patient-focused care. When designing our facility, we kept the patient viewpoint in mind, setting a tone for a more comfortable, less stressful hospital stay. We provide our patients with some of the highest quality scores in the country in heart and vascular, emergency, and surgical care. Also, we offer high quality care in diagnostics/radiology, women's care, home care, orthopedics, sleep and breathing disorders.

Responsibilities

• Serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience.
• Manage accurate patient registration.
• Verify insurance eligibility.
• Maintain confidential electronic health records.
• Facilitate smooth access-related workflows.
• Utilize multiple hospital systems to perform registration, scheduling, and documentation tasks with high precision.
• Gather and update patient demographic and insurance data.
• Communicate financial responsibilities to families.
• Collect payments at the time of service.
• Collaborate with the broader healthcare team.
• Resolve routine registration discrepancies.
• Escalate complex issues to ensure clinic and provider workflows remain efficient, productive, and focused on patient needs.

Requirements

• High school diploma or GED.
• At least one year of relevant experience in a healthcare patient access setting (preferred).
• Working knowledge of insurance payers.
• Real-time insurance eligibility verification.
• Standard medical documentation procedures.
• Strong administrative and computer skills, specifically Microsoft Office and data entry.
• Professional demeanor.
• Excellent communication abilities.
• Commitment to maintaining the highest ethical and confidentiality standards.
• Knowledge of patient registration procedures and documentation.

Pay

$17.24 - $24.35 per hour