Patient Relations Specialist, Weekends( Bilingual Polish/English)

About the role

Bright Light Medical Imaging is a physician‑led, multi‑location imaging center where professionals don’t just work—they belong. We foster a supportive, team‑driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting‑edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you. This is a part‑time Patient Relations Specialist position located in Arlington Heights, Illinois.

Responsibilities

• Greet patients professionally and courteously, both in person and on the phone
• Answer, screen and direct incoming calls as necessary
• Assist patients with check‑in forms, maintain accurate patient records and collect and process applicable payments
• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
• Schedule and confirm clinical appointments utilizing the Medics Premier medical records platform
• Ensure orders are correctly scheduled (name, exam type, referring provider, authorization request)
• Assist with administrative support in collaborating with internal departmental teams
• Notify technologist of appointment arrivals, assist with patient flow
• Comprehend standard insurance protocols for referrals, authorizations, co‑payments, deductibles
• Obtain authorization for scheduled services, providing any required clinical documents if needed; notify if financial clearance is not achieved in advance of the appointed date
• Perform all other duties as assigned
• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping; must be able to lift up to 15 lbs

Qualities You Should Possess

• Professional, positive customer‑focused attitude
• Solid, concise verbal communication skills
• Exhibits composure in busy, fast‑paced environment
• Organized, with great attention to detail
• Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments
• Ability to be resourceful and take initiative when issues arise
• Multitasking and time management skills, with ability to prioritize tasks
• Required bilingual Polish/English

Education, Experience & Requirements

• High School Diploma or GED Certificate
• Relevant prior experience favored working in medical/office setting
• Prior data entry/word processing experience
• Medical terminology knowledge is a plus

Benefits & Total Rewards

• Paid time off
• Paid on‑site training
• 401(k) with 4% company match, when eligible
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/lunch

Pay

$18.00 - $19.50 per hour

Schedule

Saturday‑Sunday, 8:00 am – 5:30 pm (on‑site Arlington Heights)