Patient Relations Specialist, Full-time( Bilingual Polish/English)

Overview of Key Responsibilities

• Greet patients professionally and courteously, both in person and on the phone.
• Answer, screen, and direct incoming calls as necessary.
• Assist patients with check‑in forms, maintain accurate patient records, and collect and process applicable payments.
• Perform clerical account processing while confidentially maintaining and protecting patient information in accordance with the HIPAA Privacy Rule.
• Schedule and confirm clinical appointments using the Medics Premier medical records platform.
• Ensure orders are correctly scheduled with name, exam type, referring provider, and authorization request.
• Provide administrative support and collaborate with internal departmental teams.
• Notify technologists of appointment arrivals and assist with patient flow.
• Understand standard insurance protocols for referrals, authorizations, co‑payments, and deductibles.
• Obtain authorizations for scheduled services and provide required clinical documents; notify if financial clearance is not achieved.
• Perform all other duties as assigned.
• Alternate between prolonged periods of sitting, frequent standing, lifting, reaching, and stooping; able to lift up to 15 lb.

Qualities You Should Possess

• Professional, positive, customer‑focused attitude.
• Solid, concise verbal communication skills.
• Composure in a busy, fast‑paced environment.
• Organized with great attention to detail.
• Flexibility to adapt to schedule disruptions and cancelled appointments.
• Resourceful and able to take initiative when issues arise.
• Strong multitasking and time‑management skills with the ability to prioritize tasks.

Requirements

• Bilingual proficiency in Polish and English (required).
• High School Diploma or GED.
• Relevant prior experience preferred, especially in a medical or office setting.
• Prior data entry and word‑processing experience.
• Medical terminology knowledge is a plus.

Benefits & Total Rewards

• Company‑paid time off, vacation, and six designated holidays.
• Comprehensive medical insurance with multiple plan options and employer premium cost‑sharing.
• Employee‑paid ancillary benefits: dental, vision, life and AD&D, short‑ and long‑term disability, critical illness, and accident insurance.
• 401(k) with 4 % company match (when eligible).
• Paid on‑site training.
• Annual uniform allowance.
• Competitive pay and growth opportunities.
• Quarterly appreciation breakfasts/lunches.

Pay

$18.00 – $19.50 per hour

Schedule

On‑site in Arlington Heights, Illinois.
Monday, Wednesday, Thursday: 9:30 am – 6:00 pm
Tuesday, Friday: 11:30 am – 8:00 pm