Patient Relations Specialist, Weekends( Bilingual Polish/English)

About the role

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

Responsibilities

• Greet patients professionally and courteously, both in person and on the phone
• Answer, screen and direct incoming calls as necessary
• Assist patients with check‑in forms, maintain accurate patient records and collect and process applicable payments
• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
• Schedule and confirm clinical appointments using the Medics Premier medical records platform
• Ensure orders are correctly scheduled (name, exam type, referring provider, authorization request)
• Provide administrative support in collaborating with internal departmental teams
• Notify technologist of appointment arrivals and assist with patient flow
• Comprehend standard