Patient Relations Specialist - Medical Call Center - Must live in Lexington area, full benefits, no weekends, 401k!

Primary Responsibilities

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
• Appropriately schedule patient appointments in NextGen based on physician preferences.
• Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Coincides work efforts with other team members to achieve an efficient work flow within the office.
• Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
• Perform other office duties as assigned by manager.

Required Skills & Experience

• A High School Diploma or GED equivalent required.
• Favorable result on background check required.
• Must be able to provide proof of identity and right to work in the United States.
• Minimum of 1-3 years related experience in a call center or as a receptionist preferred.
• Healthcare experience preferred.
• Prior experience with NextGen software or other EMR is preferred.
• Be helpful and courteous and display strong communication and interpersonal skills.
• Must be a well-organized team-player with great attention to detail.
• Motivated and dependable with a patient friendly personality.
• Demonstrates superior computer skills.