Patient Relations Lead - Must live in Lexington area, full benefits, no weekends, 401k!

Primary Responsibilities

• Assist and act as liaison and operational support for the Patient Relations Supervisor; specifically, patient scheduling, education, communication, and problem solving
• Step into support supervisor team in times of need
• Provide positive guidance, education, and monitoring of staff on processes for patient scheduling
• Serve as a key resource via email, phone calls, chat for providing operational support to the Patient Relations team members and act as an excellent role model and customer service resource
• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner. Appropriately schedule patient appointments in NextGen based on physician preferences
• Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals
• Coordinates work efforts with other team members to achieve an efficient work flow within the office
• Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients
• Perform other office duties as assigned by manager

Required Skills & Experience

• High School Diploma or GED equivalent required
• Favorable result on background check required
• Must be able to provide proof of identity and right to work in the United States
• Minimum of 1-3 years related experience in a call center or as a receptionist preferred
• Healthcare experience preferred
• Prior experience with NextGen software or other EMR is preferred
• Be helpful and courteous and display strong communication and interpersonal skills
• Must be a well-organized team-player with great attention to detail
• Motivated and dependable with a patient friendly personality
• Demonstrates superior computer skills