Patient Relations Specialist, Full-time( Bilingual Polish/English)

About the Role

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

Responsibilities

• Greet patients professionally and courteously, both in person and on the phone
• Answer, screen and direct incoming calls as necessary
• Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
• Schedule and confirm clinical appointments utilizing our medical records platform, Medics Premier
• Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
• Assist with administrative support in collaborating with internal departmental teams
• Notify technologist of appointment arrivals, assist with patient flow
• Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
• Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
• Perform all other duties as assigned
• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs

Qualifications

• Professional, positive customer focused attitude
• Solid, concise verbal communication skills
• Exhibits composure in busy, fast paced environment
• Organized, with great attention to detail
• Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments
• Ability to be resourceful and take initiative when issues arise
• Multitasking and time management skills, with ability to prioritize tasks
• Required bilingual Polish/English
• High School Diploma or GED Certificate
• Relevant prior experience favored working in medical/office setting
• Prior data entry/word processing experience
• Medical terminology knowledge is a plus

Pay

$18.00 - $19.50 / hour

Schedule

Monday, Wednesday, Thursday: 9:30 am - 6:00 pm; Tuesday, Friday: 11:30 am - 8:00 pm. On-site in Arlington Heights.

Benefits

• Company paid time off: Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible
• Paid on-site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/lunches