Patient Relations Specialist, Full-time

About the Role

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day.

Location: On-site Arlington Heights
Schedule: Monday–Friday, 8:00 AM–4:30 PM

Responsibilities

• Greet patients professionally and courteously, both in person and on the phone
• Answer, screen, and direct incoming calls as necessary
• Assist patients with check-in forms, maintain accurate patient records, and collect and process applicable payments
• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
• Schedule and confirm clinical appointments utilizing our medical records platform, Medics Premier
• Ensure orders are correctly scheduled (name, exam type, referring provider, authorization request)
• Provide administrative support in collaborating with internal departmental teams
• Notify technologist of appointment arrivals and assist with patient flow
• Demonstrate comprehension of standard insurance protocols for referrals, authorizations, co-payments, and deductibles
• Obtain authorization for scheduled services, provide required clinical documents if needed, and notify if financial clearance is not achieved in advance of the appointed date
• Perform all other duties as assigned
• Alternate between prolonged periods of sitting, frequent standing, lifting, reaching, and stooping; must be able to lift up to 15 lbs

Qualifications

• High School Diploma or GED Certificate
• Relevant prior experience favored in a medical/office setting
• Prior data entry/word processing experience
• Medical terminology knowledge is a plus

Skills

• Professional, positive, customer-focused attitude
• Solid, concise verbal communication skills
• Exhibits composure in a busy, fast-paced environment
• Organized, with great attention to detail
• Flexibility to adapt to change quickly (e.g., schedule disruptions, cancelled appointments)
• Ability to be resourceful and take initiative when issues arise
• Multitasking and time management skills, with ability to prioritize tasks

Benefits

• Company-paid time off: Paid vacation plus 6 designated holidays
• Comprehensive medical insurance with multiple plan options and employer premium cost-sharing
• Access to a selection of ancillary benefits to customize coverage through employee-paid options:
  • Dental Insurance
  • Vision Insurance
  • Life Insurance and AD&D
  • Short- and Long-Term Disability Insurance
  • Critical Illness Insurance
  • Accident Insurance
• 401(k) with 4% company match when eligible
• Paid on-site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfasts/lunches

Pay

$18.00 – $19.50 per hour