Patient Relations Specialist, Full-time

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day.

About the role

We are looking for a full-time, on-site Patient Relations Specialist in Wheaton, Illinois. This role involves greeting patients professionally, managing patient records, scheduling appointments, and providing administrative support to ensure smooth operations.

Responsibilities

• Greet patients professionally and courteously, both in person and on the phone
• Answer, screen, and direct incoming calls as necessary
• Assist patients with check-in forms, maintain accurate patient records, and collect and process applicable payments
• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
• Schedule and confirm clinical appointments using Medics Premier medical records platform
• Ensure orders are correctly scheduled (name, exam type, referring provider, authorization request)
• Provide administrative support in collaboration with internal departmental teams
• Notify technologist of appointment arrivals and assist with patient flow
• Understand standard insurance protocols for referrals, authorizations, co-payments, and deductibles
• Obtain authorization for scheduled services, provide required clinical documents if needed, and notify if financial clearance is not achieved
• Perform all other duties as assigned
• Alternate between prolonged periods of sitting, frequent standing, lifting, reaching, and stooping; must be able to lift up to 15 lbs

Qualities

• Professional, positive, customer-focused attitude
• Solid, concise verbal communication skills
• Exhibits composure in a busy, fast-paced environment
• Organized, with great attention to detail
• Flexibility to adapt to change quickly (e.g., schedule disruptions, cancelled appointments)
• Ability to be resourceful and take initiative when issues arise
• Multitasking and time management skills, with ability to prioritize tasks

Requirements

• High School Diploma or GED Certificate
• Relevant prior experience in a medical/office setting (favored)
• Prior data entry/word processing experience
• Medical terminology knowledge is a plus

Schedule

• Monday–Friday, hours vary between 7:45 am – 4:15 pm

Pay

$18.00 – $19.50 per hour

Benefits

• Company-paid time off: vacation plus 6 designated holidays
• Comprehensive medical insurance with multiple plan options and employer premium cost-sharing
• Ancillary benefits (employee-paid options):
  • Dental Insurance
  • Vision Insurance
  • Life Insurance and AD&D
  • Short and Long Term Disability Insurance
  • Critical Illness Insurance
  • Accident Insurance
• 401(k) with 4% company match (when eligible)
• Paid on-site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfasts/lunches