Patient Relations Representative III - Neuropsychology

Primary Responsibilities

• Proficiency in scheduling, registration, and patient account functions within the clinic.
• Act as a resource for scheduling questions and workflow support.
• Independently exercise judgment to resolve patient scheduling and customer service concerns.
• Transfer concerns to appropriate personnel when required.
• In person or via telephone, schedule patient appointments, update patient accounts, collect patient demographic and insurance information, and answer routine questions regarding medical billing and clinic procedures.
• Manage provider schedules, including appointment coordination, cancellations, wait lists, and schedule changes to support clinic operations.
• Utilize appropriate online systems to verify insurance and authorization requirements.
• Answer and direct phone calls appropriately while providing excellent customer service.
• Aid with clinic preparation tasks, including reminder calls, patient instructions, and ensuring required documentation is received prior to appointments.
• Perform related clerical functions such as maintaining patient accounts, data entry, filing, and distributing reports as needed.
• Maintain knowledge of MCW clinic locations and affiliate facilities, including directions to and within associated buildings.
• Aid with quality control measures and training of new employees as needed.

Qualifications

• Appropriate experience may be substituted for education on an equivalent basis.
• Minimum Required Education: High school diploma
• Minimum Required Experience: 2 years
• Preferred Experience: 3 years of related experience, scheduling experience including use of Epic, strong computer skills, including Microsoft Office applications, experience operating multi-line phone systems.

Priorities and Values

• Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect

Benefits

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
• Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.