Patient Relations Representative

About the role

The Patient Relations Representative is the central point of contact for the University Eye Center (Anaheim Hills). The Patient Relations Representative will greet patients and visitors, verify insurance eligibility, make appointments, assist walk-ins, check- in patients presenting for services and problem solve patient issues. This role is responsible for accurately collecting and entering patient information into the practice management system. The Patient Relations Representative will ensure appropriate payment is collected and the correct billing and diagnosis codes are accurately entered into the computer.

Responsibilities

• Schedule patient appointments
• Obtain insurance authorizations and verify insurance eligibility when scheduling appointments
• Greet patients entering the reception area and check them in for appointments
• Check patients out at the cashier area with a smile
• Create new patient files
• Enter and update patient demographic data in system at check-in
• Scan all intake forms into patients’ electronic medical records
• Page Interns when patients are ready to be seen, and page faculty doctors when their assistance is needed
• Print fee sheets for next day appointments and attach any necessary paperwork to each sheet as needed to update existing patient files or create new patient files
• Obtain insurance authorizations and verify insurance eligibility for all next day appointments
• Help maintain an electronic appointment reminder system
• Scan patients’ insurance card(s) into patients’ electronic medical records
• Collect fees from patients in the form of cash, credit, and checks
• Provide correct change to cash paying patients when necessary
• Reconcile all payments taken at checkout against what was recorded in the system
• Copy forms as needed by doctors and interns