Patient Relations Rep - TMC (1pm-9pm)
Memorial Hermann Health System · Houston, TX · 5 days ago
Healthcare$16–$19/hrFull-time
Job Description
Location: TMC/Children's Hospital
Address: 6411 Fannin, Houston, TX 77030
Shift: 1pm-9pm
Salary Range: $16- $19 per hour
Desired Skills
- Customer service
- Patient advocacy
- Conflict resolution
- De-escalation
- Communication
- Active listening
- Problem-solving
- Relationship building
- Teamwork
- Professionalism
- Time management
- Adaptability
Minimum Qualifications
- Education: High School Diploma or GED; preferred
- Licenses/Certifications: (None)
- Experience / Knowledge / Skills: Two (2) years health care experience involving problem solving and high customer contact
Principal Accountabilities
- Serves as a designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.
- Interprets and explains to patients and families, policies and procedures that affect his/her care and treatment.
- Investigates and actively seeks resolution to problems and concerns identified by patients/families.
- Ensures safe care to patients, staffs and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
- Other duties as assigned.