Patient Relations Rep | Part-Time | 10:00AM TO 7:00PM

Part-Time, Wednesday through Friday | 10:00AM to 7:00PM
Location: 152255 Max Leggett Pkwy, Jacksonville, Florida 32217

About the role

Performs under the supervision of the Patient Relations Manager or Supervisor. Patient Relations Representatives are responsible for facilitating a welcoming and supportive environment for patients and families visiting UF Health Jax and UF Health North hospitals and clinics. Functions as a liaison between patients, families, visitors, and staff by facilitating the highest level of patient experience.

Responsibilities

• Orients and supports patients/families regarding hospital environment, amenities, and resources.
• Assists patients requiring treatment with arrival process, including the Welcome Kiosk in the Emergency Department and the Pre-Registration process in pre-Admissions areas.
• Assists patients and visitors accessing UF Health and its entities for all hospital and clinical visits.
• Proactively facilitates communication and problem resolution between staff, other departments, patients, and their families.
• Manages lobby and waiting rooms for potential concerns.
• Participates in the hospital's provision of high-quality services, including coordinating services, providing crisis intervention, and offering community resource information.

Requirements

• High School Diploma or GED (Required).
• Associate's Degree or foreign language (Preferred).
• Less than one (1) year of personal computer use (Required).
• One to two (1-2) years of customer service experience (Required).
• Two (2) years of customer service experience in a healthcare-related industry (Preferred).
• Basic Life Support certification from the American Red Cross or American Heart Association (Required).

Skills

• Strong problem-solving, communication, and interpersonal skills.
• Ability to handle stressful situations in a professional and courteous manner.
• Capable of working with diverse groups of people.
• De-escalation skills.
• Sincere interest in working with and helping people.

Schedule

Wednesday through Friday, 10:00 AM to 7:00 PM