Patient Relations Assistant/UKHC

Job Summary

The Department of Internal Medicine – Medicine Specialties Clinic seeks an individual to provide front desk registration and scheduling services in a busy Gastroenterology and Pulmonary outpatient clinic practice. Duties include, but are not limited to: registration, copay collection, chart preparation, scheduling appointments for new and returning patients, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

Skills / Knowledge / Abilities

• Extensive customer service experience
• Able to communicate in a calm and helpful manner during stressful and/or crisis situations
• Pay high attention to detail
• Work with a teamwork mindset
• Have data entry skills and respect for confidentiality
• Be able to prioritize tasks efficiently
• Work in multiple systems simultaneously
• Able to multi-task
• Provide exceptional customer service
• Accurately type at a minimum 60 WPM
• Attention to detail and excellent communication skills – both in person and on telephone
• Organizational and computer skills

Physical Requirements

• Sitting at a computer workstation for extended periods of time with repetitive motion (such as typing)
• Walking including pushing, pulling, and/or lifting up to 10lbs
• Occasional pushing, pulling, and/or lifting objects up to 50lbs
• Regular exposure to loud noises
• Intermittent exposure to blood borne/airborne pathogens and combative/violent people
• Occasional exposure to cuts and punctures

Shift

8:00 am – 5:00 pm, Monday – Friday. Other days and hours as needed.

Required Education

HS

Required Related Experience

3.5 yrs

Required License/Registration/Certification

None

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

Four or more years related experience with outpatient medical office experience preferred.

Deadline to Apply

07/20/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

• How many years of computer experience in a healthcare setting with scheduling and rescheduling appointments, answering phones, registering patients etc.? - More than 5 years
• Define your understanding of teamwork and give a recent example of how you demonstrated being a team player in a work setting. - (Open Ended Question)

Applicant Documents

• Resume
• Cover Letter