Patient Registration Specialist - Woodlawn

General Requirements

• All duties performed will be done accurately and in a timely manner.
• Absorbs responsibility for maintaining clinical competencies according to Gonzaba Medical Group policy.
• Maintains customer service at the highest level.
• Adheres to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication.
• Participates in educational programs as needed.

Essential Job Responsibilities

• Greets patients and provides assistance to patients for them to be processed quickly and efficiently.
• Ensures that accurate appointment and insurance information is obtained and relayed to the patient.
• Obtains data on each patient to ensure correct billing procedures.
• Processes registration of all new patients to include but not limited to, obtaining all necessary data, verification of insurance coverage as needed, and creation of the patient charts by coding.
• Collections appropriate fees and co-pays at the time of registration.
• Issues receipts for all monies taken.
• Prepares all patient insurance, disability, and claim forms.
• Follows appropriate cash control procedures.
• Balances all Patient Registration Services close outs and prepares daily bank deposits.
• Makes and distributes new patient medical charts.
• Assists patients with routine questions.
• Answers incoming phone calls.
• Schedules transportations.
• Maintains a clean and professional front office area.
• Maintains strict confidentiality following all HIPAA rules and regulations.

Work Environment

• Depending upon the area assigned may be 100% clinical setting or office setting in a clinic environment.
• Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.

Mental / Physical Requirements

• Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 40 lbs. without assistance.
• Close vision and ability to adjust focus.
• Must be able to work efficiently under pressure.