Patient Registration Specialist - Physical Therapy

Position Summary

The Patient Registration Specialist serves as the face of our Physical Therapy practice by providing outstanding customer service while coordinating front office operations. This role is responsible for greeting patients, scheduling appointments, verifying insurance, maintaining accurate medical records, and ensuring an efficient patient registration process.

Primary Responsibilities

• Welcome patients with professionalism, warmth, and compassion.
• Register, check in, and check out patients accurately and efficiently.
• Verify and update patient demographic information, insurance, pharmacy, primary care physician, and referring provider information.
• Ensure all required documentation, including HIPAA acknowledgments, financial policies, consent forms, and annual updates, is completed accurately.
• Answer incoming telephone calls and respond to patient inquiries professionally.
• Schedule, reschedule, and confirm patient appointments.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain referrals and authorizations as required.
• Review patient documentation for completeness and accuracy before filing into the electronic medical record.
• Scan, fax, copy, and electronically manage patient documentation.
• Review and process electronic triage messages.
• Maintain accurate patient records within the electronic medical record system.
• Collaborate closely with therapists, providers, and clinical staff to ensure efficient patient flow.
• Aid with additional front office responsibilities to support clinic operations.
• Float between Physical Therapy locations as needed to ensure appropriate staffing coverage.

Qualifications

• High School Diploma or GED required.
• Minimum one year of medical reception, patient registration, or customer service experience preferred.
• Previous experience in a Physical Therapy, Orthopaedic, or healthcare setting is strongly preferred.
• Experience using electronic medical record systems such as Medent or Epic is preferred.
• Demonstrate exceptional customer service with a patient-first attitude.
• Show strong verbal and written communication skills.
• Show excellent organizational skills and attention to detail.
• Show the ability to prioritize multiple tasks while maintaining accuracy.
• Show professionalism, reliability, and a positive attitude.
• Show the ability to remain calm and efficient in a fast-paced environment.
• Show strong computer skills and comfort learning new technology.
• Show flexibility to work at multiple clinic locations based on business needs.
• Show the ability to work both independently and collaboratively within a team.