Patient Registration Specialist

Essential Duties and Responsibilities

• Ensure receipt of new referrals, including all patient demographics, insurance information, form of payment, and consents.
• In the event the patient information is incomplete, contact the facility to obtain the missing information.
• Data entry and uploading of all documents into the EHR, including required demographics, insurance information, last office note from prior PCP or hospital visit, verifying patient insurance, and uploading response in EHR.
• Respond to triage pages received via Telmediq, phone calls, and emails in a timely manner.
• Direct incoming faxes to the appropriate care team or medical provider.
• Upload documents into patients' charts.
• Schedule patients for medical appointments.
• Document reports and requests from facilities into the patient's charts.
• Respond to emails and answer phone calls regarding incoming faxes, relaying important and/or urgent information/requests to the appropriate team in a timely manner.
• Prioritize referrals by urgency and address them in a timely manner.
• Presents medical information with referral: history, diagnosis, prognosis (and insurance) to prove medical necessity.

Skills and Qualifications

• Strong organizational and interpersonal skills.
• Able to work independently.
• Adequate attention to details.
• Able to complete work assignments accurately and in a timely manner.
• Able to manage multiple and simultaneous responsibilities and prioritize scheduling of work.
• Able to maintain confidentiality of medical, financial, and legal information.
• Excellent communication and interpersonal skills via phone, email, and other written correspondence.
• Friendly and professional demeanor.
• Strong confidentiality always.