Patient Registration Specialist - Main Physical Therapy

General Summary

This position is to primarily support and assist patients with checking in and checking out, including registration, and completion of coding and charging.

Supervisory Responsibilities

This position has no supervisory responsibilities.

General Requirements

• All duties performed will be done accurately and in a timely manner.
• Assumes responsibility for maintaining clinical competencies according to Gonzaba Medical Group policy.
• Ensures customer service is always maintained at the highest level.
• Exercises tact and courtesy when dealing with patients, visitors, providers, and co-workers.
• Maintains strict confidentiality following all HIPAA rules and regulations.

Essential Job Responsibilities

• Greets patients and provides assistance to patients for them to be processed quickly and efficiently.
• Ensures that accurate appointment and insurance information is obtained and relayed to the patient.
• Obtains data on each patient to ensure correct billing procedures.
• Processes registration of all new patients to include but not limited to, obtaining all necessary data, verification of insurance coverage as needed, and creation of the patient charts by coding.
• Collections appropriate fees and co-pays at the time of registration.
• Issues receipts for all monies taken.
• Prepares all patient insurance, disability, and claim forms.
• Fulfills appropriate cash control procedures.
• Balances all Patient Registration Services close outs and prepares daily bank deposits.
• Makes and distributes new patient medical charts.
• Affords assistance to patients with routine questions.
• Answers incoming phone calls.
• Schedules transportations.
• Maintains a clean and professional front office area.

Work Environment

Depending upon the area assigned may be 100% clinical setting or office setting in a clinic environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.

Mental / Physical Requirements

• Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 40 lbs. without assistance.
• Close vision and ability to adjust focus.
• Must be able to work efficiently under pressure.