Patient Registration Representative, Registry- Days

About the role

Join a world-class academic healthcare system, UChicago Medicine Crown Point, located in Crown Point, Indiana, as a PRN Patient Registration Representative. UChicago Medicine is an integrated academic and community health system with multiple primary medical facilities within the surrounding suburbs of Chicago.

Responsibilities

• Schedules patient’s follow up clinic appointments, tests and procedures, as directed by the nurse or provider.
• Follows up with the appropriate staff regarding scheduled appointments or schedule changes.
• Schedules diagnostic tests and procedures as determined by the medical staff.
• Completes reschedules due to clinic/resource closures.
• Responds to EPIC in-basket messages in a timely manner.
• Provides ID bands to patients as needed.
• Transcribes orders (i.e. lab, radiology, etc.).
• Maintains WQs to schedule from appointment requests or resolve billing/document errors.
• Exhibits strong customer service, sophisticated communication and critical thinking skills in response to patient and care team inquiries/requests.
• Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution.
• Greets patients upon arrival, complete check in and/or arrival process, including obtaining signatures on the appropriate forms, collecting and updating patient demographics, referrals, guarantor, insurance and other billing information; interviewing patients and other parties to obtain information.
• Ensures families receive appropriate intake forms and instructions to complete visit.
• Prints labels for clinical use and scans documents as needed.
• Verifies insurance coverage and partners with the Patient Access team to ensure the insurance coverage is accurate.
• Refers patients to financial counseling to explain hospital policies, including payment and credit policies.
• Receives and processes payments.
• Reconciles EPIC cash drawers.
• Performs EMR scanning.
• Informs patients/families of any wait times or delays in service.
• Queries for MyChart and Care Everywhere.
• Answers incoming internal calls and assists with general clerical duties as needed within the department.
• Cross-covers multiple patient care areas (i.e. Microhospital, Radiology, Laboratory, Ambulatory Surgery Center, Cancer Center, Radiation Oncology, Infusion, Multispecialty – MOB).
• Takes initiative in seeking feedback on performance and responds appropriately to constructive feedback given.
• Completes additional responsibilities as directed by management.

Requirements

• High School Diploma or equivalent; bachelor's degree preferred.
• At least 5 years of related clinical work experience.
• Medical terminology experience is strongly preferred.
• Certificate is a plus.
• Previous experience with hospital information systems required.
• Experience working with insurance companies and knowledge of insurance verification and third-party collection procedures required.
• Excellent written and verbal communication, organizational, and customer service skills.
• Ability to multitask effectively, work independently, use discretion and good judgement, and maintain patient confidentiality.
• Minimal typing speed of 35wpm required.
• Proficiency in MS Office Suite.
• 2+ years of EPIC EMR experience.

Qualifications

• High School Diploma or equivalent.
• Bachelor's degree preferred.
• At least 5 years of related clinical work experience.
• Medical terminology experience is strongly preferred.
• Certificate is a plus.
• Previous experience with hospital information systems required.
• Experience working with insurance companies and knowledge of insurance verification and third-party collection procedures required.
• Excellent written and verbal communication, organizational, and customer service skills.
• Ability to multitask effectively, work independently, use discretion and good judgement, and maintain patient confidentiality.
• Minimal typing speed of 35wpm required.
• Proficiency in MS Office Suite.
• 2+ years of EPIC EMR experience.

Skills

• Exceptional computer skills and ability to utilize multiple applications to support accurate and timely check in at Kiosk or in person, and scheduling.
• Strong customer service, sophisticated communication and critical thinking skills.
• Ability to multitask effectively, work independently, use discretion and good judgement, and maintain patient confidentiality.
• Minimal typing speed of 35wpm required.
• Proficiency in MS Office Suite.
• 2+ years of EPIC EMR experience.

Benefits

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

Pay

Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Schedule

No set hours. Start time can range from as early as 6:45a - 9:30a. Some Saturdays mornings (only) occurring as often as once every 3-4 months.