Patient Registration Representative - Onsite - Ascension Sacred Heart Bay Diagnostic Imaging

About the role

At R1, you'll be part of a mission-driven team blending advanced technology with real-world service to create exceptional patient experiences. As a Patient Access Representative, you'll be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Requirements

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Able to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)

Qualifications

• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

Skills

• Exceptional customer service experience
• Communication and interpersonal skills
• Composure and professionalism
• Multitasking and prioritizing
• Attention to detail
• Insurance basics
• Patient access, medical registration, insurance verification, or front desk experience

Benefits

No healthcare background? No problem. We'll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

Pay

The base pay range is $16.00 - $21.10 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Schedule

Shift: Wednesday 12:00pm-6:00pm Thursday - Saturday 6:00 am - 6:00 pm