Patient Registration Representative
About the role
We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. As a Patient Registration Representative, you will be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.
Responsibilities
- Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
- Answer phones and gather accurate patient information quickly in a fast-paced environment
- Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
- Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
Requirements
- Exceptional customer service experience, communication and interpersonal skills
- Strong composure and professionalism in a fast-paced environment
- Ability to multitask and prioritize quickly with high attention to detail
- Comfortable with shifting priorities based on patient needs
- Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
- High School Diploma or GED
Qualifications
- Ability to pass background check, drug test, and meet vaccination requirements
Skills
- Exceptional customer service experience
- Communication and interpersonal skills
- Composure and professionalism
- Multitasking and prioritizing
- Attention to detail
- Handling diverse insurance plans and coverage details
- Entering demographics and medical data
- Collecting co-pays and providing cost estimates
- Collaborating with nurses, physicians, and care teams
Benefits
- No healthcare background required - training provided
- Fantastic launchpad for a growing healthcare career
- Team environment focused on innovation, collaboration, and patient experience
- Opportunity for growth within R1
Pay
- Base pay range: $16.00 - $21.10 per hour
- Individual pay determined by role, level, location, job-related skills, experience, and relevant education or training
Schedule
- Monday – Friday: 5:00AM-1:30PM
Application Instructions
Please visit R1RCM.com to apply for this US-based position. For assistance with reasonable accommodations during the application process, please contact us at 312-496-7709.
Equal Opportunity Employer
R1 RCM Inc. is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
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