Patient Registration Representative
About the role
At R1, you'll be part of a mission-driven team blending advanced technology with real-world service to create exceptional patient experiences. As a Patient Registration Representative, you'll be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.
Responsibilities
- Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
- Answer phones and gather accurate patient information quickly in a fast-paced environment
- Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
- Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
Requirements
- Exceptional customer service experience, communication and interpersonal skills
- Strong composure and professionalism in a fast-paced environment
- Ability to multitask and prioritize quickly with high attention to detail
- Comfortable with shifting priorities based on patient needs
- Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
Qualifications
- High School Diploma or GED
- Ability to pass background check, drug test, and meet vaccination requirements
Skills
- Passionate about helping people during critical moments
- Building a career in healthcare customer service
Benefits
No benefits are mentioned in the job posting.
Pay
The base pay range for this US-based position is $16.00 - $21.10 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Schedule
Rotating weeks: Week 1: Sunday, Monday, & Thursday: 6:00PM-6:30AM
Week 2: Monday, Tuesday, & Saturday: 6:00PM-6:30AM
Application Instructions
For this US-based position, the base pay range is $16.12 - $23.21 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Contact Information
To learn more, visit: R1RCM.com
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Equal Opportunity Employer
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
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