Patient Registration Representative

About the Role

Part-time casual patient registration representative at Van Wert Hospital. This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and Ohio Health Physicians and Associates.

Responsibilities

• Accurately identifies patient in the EMR system
• Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, face to face and/or bedside location) to complete registration all while maintaining patient confidentiality
• Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates
• Performs registration functions in any of the Patient Access areas
• Uses critical thinking skills to make decisions, resolve issues, or escalate concerns when they arise
• Uses various computer programs to enter and retrieve information
• Verifies insurance eligibility using online eligibility system, payer websites or by phone call
• Secures and tracks insurance authorizations and processes BWC patients
• Transcribes ancillary orders
• Schedules outpatients
• Generates, prints, and provides patient estimates utilizing price estimator products
• Collects patient's Out of Pocket expenses and past balances to meet individual and department goals
• Attempts to collect residual balances from previous visits
• Answers questions or concerns regarding insurance residuals and self pay accounts
• Uses knowledge of CPT codes to accurately select codes from clinical descriptions
• Generates appropriate regulatory documents and obtains consent signatures
• Identifies and/or determines patient Out of Network acceptance into the organization
• Reviews insurance information and speaks to patients regarding available financial aid
• Explains billing procedures, hospital policies and provides appropriate literature and documentation
• Scans required documents used for claim submission into patient's medical record
• Escorts or transports patients in a safe and efficient manner to and from various destinations
• Assists clinical staff in administrative duties as needed
• Complies with policies and procedures that are unique to each access area
• Assists with training new associates
• Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas
• Goes to the Nursing Units to register or obtain consents
• Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations
• Makes reminder phone calls to patients
• Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts
• Maintains patient logs for statistical purposes
• Reviews insurance information and determines need for referrals and/or financial counseling
• Educates patients on MyChart, including activation
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties

Minimum Qualifications

• High School or GED

Required Skills

• Excellent communication, organization, and customer service skills
• Basic computer skills

Experience

• One to two years previous experience in a medical office setting

Schedule

• Work Shift: Variable
• Scheduled Weekly Hours: 1

Department

• Main Registration