Patient Registration Rep PRN

Job Overview

Duties & Responsibilities

• Provides patient support services which may include registration, scheduling, patient greeting and providing directions, patient check in/out and follow-up visit support.
• Utilizes and remains up to date with department office operations and established policies and procedures.
• Provides customer service support and assistance to patients, families, physicians and other internal/external customers.
• Supports health insurance management functions by collecting patient insurance information, documenting the patient’s method of payment and/or collecting payment financial responsibility. May also include supporting referrals and pre-authorizations and benefits/eligibility determinations.
• Ensures patients are informed of benefits and associated costs by creating and communicating personalized estimates of financial responsibility.
• Provides and obtains signatures for the appropriate treatment consent forms from patients/families. Maintains current understanding of patient access policies, state laws and regulations including acknowledgement documents, legal guardian verification and consent collection.
• Obtains and documents patient demographic information.
• Receives patient calls or inquiries to schedule appointments, complete registration functions and route calls as appropriate.
• Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.
• Conducts patient and family rounding to ensure patient’s/family’s comfort level.

Minimum Qualifications

• High School diploma or GED
• One (1) year of healthcare, administrative, or customer service experience
• A relevant associate or bachelor’s degree may substitute for the required experience on a year for year basis

Salary Information

• Pay is dependent on applicant's relevant experience.
• Hrourly Range: $20.14 to $30.21

Benefits Information

• Competitive pay and benefits package
• Annual employee bonus program
• Base pay increases based on performance

EEO Statement

• Equal opportunity employer