Patient Registration Rep - Outpatient - 40 hrs/wk - Days - West Bloomfield

About the Role

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check-in, pre-registration, confirmation of insurance eligibility, and cash collections. Performs new patient registration, updates registration and insurance information, and responds to inquiries from all callers/customers. Advocates on behalf of callers/customers to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs while providing efficient, effective customer relationship management.

Responsibilities

• Perform patient reception and face-to-face check-in.
• Handle pre-registration and confirm insurance eligibility.
• Process cash collections.
• Register new patients and update existing registration and insurance information.
• Respond to inquiries from callers and customers.
• Advocate for callers/customers to ensure their needs are met.
• Provide efficient and effective customer relationship management.

Requirements

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing with patients, visitors, and clinical/non-clinical staff.
• Must be willing and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Additional Information

Organization: Corporate Services
Department: Outpatient Registration - HFWB
Shift: Day Job