Patient Registration Rep - L&D/Inpatient - Contingent - Variable Shift - West Bloomfield

General Summary

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Education/Experience

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred.
• IDC-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.

Additional Information

• Organization: Corporate Services
• Department: L&D Registration - HFWBH
• Shift: Variable
• Union Code: Not Applicable