Patient Registration Rep - L&D/Inpatient

About the Department

Department: Labor and Delivery/Inpatient

Location: West Bloomfield

Shift: Midnights

Schedule: Full Time (40 Hours/Week)

Responsibilities

• Handle patient reception, face-to-face check-ins, and preregistration with genuine warmth and enthusiasm
• Confirm insurance eligibility and verification; navigate insurance systems and keep information accurate and up-to-date
• Master new patient registration, update patient and insurance information, and respond to inquiries from callers and customers
• Advocate for patients and callers, building loyalty by anticipating needs
• Handle cash collections smoothly and professionally, keeping everything organized and accounted for
• Thrive in a fast-paced environment, juggling multiple tasks and frequent interruptions while following standard operating procedures
• Share knowledge and help train others, spreading registration expertise throughout the team

Qualifications

• High school diploma or G.E.D. equivalent required
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred
• EPIC training/experience preferred
• Insurance payor systems experience preferred
• ICD-10 medical terminology experience preferred
• Strong computer skills and working knowledge of Microsoft Office products
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff
• Must be willing and able to instruct others
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions