Patient Registration Rep - Jackson Emergency - Part-Time
Position Overview
Join the Emergency Department team at Henry Ford Hospital as a Patient Registration Representative, where you’ll play a vital role in supporting patients and visitors. Following standard operating procedures, you’ll manage patient reception, face-to-face check-ins, pre-registration, insurance eligibility confirmation, and cash collections. Your responsibilities include new patient registration, updating records, and addressing inquiries with professionalism and compassion. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty. This position is key to creating a welcoming and efficient experience for all who enter the Emergency Department.
Responsibilities
- Manage patient reception and face-to-face check-ins
- Perform pre-registration and insurance eligibility confirmation
- Handle cash collections
- Register new patients and update existing records
- Address patient and visitor inquiries with professionalism and compassion
- Serve as the first point of contact, advocating for patients and ensuring their needs are met
- Provide exceptional service that fosters trust and loyalty
Requirements
- High school diploma or G.E.D. equivalent
Qualifications
- One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting (preferred)
- EPIC training/experience (preferred)
- Insurance payor systems experience (preferred)
- ICD-10 medical terminology experience (preferred)
- Strong computer skills and working knowledge of Microsoft Office products
- Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff
- Must be willing and able to instruct others
- Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions
Location: Henry Ford Hospital, 205 N East Ave, Jackson, MI 49201
Schedule: Part-Time (20 Hours/Week), Every other weekend and holiday rotation
Shift: Rotating Shifts