Patient Registration Rep - St. John Emergency - Part-Time - Days

Position Overview

You’ll play a vital role in supporting patients and visitors. Following standard operating procedures, you’ll manage patient reception, face-to-face check-ins, pre-registration, insurance eligibility confirmation, and cash collections. Your responsibilities include new patient registration, updating records, and addressing inquiries with professionalism and compassion. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty. This position is key to creating a welcoming and efficient experience for all who enter.

Responsibilities

• Manage patient reception and face-to-face check-ins
• Handle pre-registration and insurance eligibility confirmation
• Process cash collections
• Perform new patient registration and update existing records
• Address patient and visitor inquiries with professionalism and compassion
• Serve as the first point of contact, advocating for patients and ensuring their needs are met
• Provide exceptional service that fosters trust and loyalty
• Create a welcoming and efficient experience for all who enter

Requirements

• High school diploma or G.E.D. equivalent required
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred
• EPIC training/experience preferred
• Insurance payor systems experience preferred
• ICD-10 medical terminology experience preferred
• Strong computer skills and working knowledge of Microsoft Office products
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff
• Must be willing and able to instruct others
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions

Schedule

• Part-Time (24 Hours/Week)
• Every other weekend and holiday rotation
• Days: 7:00 AM – 7:30 PM