Patient Registration Coordinator

Job Summary

This position is responsible for performing clerical and administrative services in greeting, registering, and admitting patients, in a healthcare facility. Also, responsible for identifying the best methods to schedule patient appointments accordingly.

Essential Functions

• Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients, monitoring all patient activities on center premises, and providing customer service as a point of contact for patient inquiries, as applicable.
• Collections co-payments and patient financial responsibility at the time of service.
• Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy.
• Maintain strong communication with Program Director, physicians, and other nursing staff regarding intakes.
• Verify insurance benefits and obtain prior authorization as necessary.
• Complete Administrative tasks including answering phones, check and deliver mail, maintain supply inventory, anticipate supply needs, order supplies, and verify receipt of supplies, as applicable.
• Maintains confidentiality and safeguards the operations of the business.
• Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.
• Adheres to the service policy and principle of CMG/New Seasons.

Other Duties Assigned

Supervises non-exempt staff in support roles performing duties described in "Essential Functions".

Essential Qualifications

• High School Diploma or GED.
• Strong customer service background.
• Knowledge of electronic health records systems.
• Medical insurance knowledge.
• Minimum of 1-year receptionist and cashier or other related experience.
• Minimum of 1-year of healthcare experience.
• Basic computer literacy.
• Effective learning new software programs.
• Strong communication skills.
• Ability to read, write legibly, and comprehend written and spoken words.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to maintain confidentiality.

Core Competencies

• Analytical Skills
• Business Acumen/Understanding the Organization
• Communication
• Detail Orientation/Attention to Detail
• Ethics/Values/Integrity
• Information Gathering
• Problem Solving
• Time Management