Patient Registration Coordinator

Job Summary

This position is responsible for performing clerical and administrative services in greeting, registering, and admitting patients, in a healthcare facility. Also, responsible for identifying the best methods to schedule patient appointments accordingly.

Essential Functions

• Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients, monitoring all patient activities on center premises, and providing customer service as a point of contact for patient inquiries, as applicable.
• Collections co-payments and patient financial responsibility at the time of service.
• Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy.
• Maintain strong communication with Program Director, physicians, and other nursing staff regarding intakes.
• Verify insurance benefits and obtain prior authorization as necessary.
• Complete Administrative tasks including answering phones, check and deliver mail, maintain supply inventory, anticipate supply needs, order supplies, and verify receipt of supplies, as applicable.
• Maintains confidentiality and safeguards the operations of the business.
• Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.
• Adheres to the service policy and principle of CMG/New Seasons.

Other Duties Assigned

Supervises non-exempt staff in support roles performing duties described in "Essential Functions".

Essential Qualifications

• High School Diploma or GED.
• Strong customer service background.
• Knowledge of electronic health records systems.
• Medical insurance.
• Minimum of 1-year receptionist and cashier or other related experience.
• Minimum of 1-year of healthcare experience.
• Basic computer literacy.
• Effective learning new software programs.
• Strong communication skills.
• Ability to read, write legibly, and comprehend written and spoken words.
• Use strong communication skills.
• Ability to read, analyze, and interpret the most complex documents.
• Ability to effectively present information to management, public groups, and customers.

Physical Demands/Work Environment

• Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.
• Talking: To convey detailed or important instructions to employees, patients, and applicants.
• Hearing: Ability to hear normal conversations and receive ordinary information.
• Vision: Average, ordinary, visual acuity necessary to observe patients and work on computers.
• Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.
• Working Conditions: Ability to operate in an open work area with moderate everyday noise.

Core Competencies

• Analytical Skills
• Business Acumen/Understanding the Organization
• Communication
• Detail Orientation/Attention to Detail
• Ethics/Values/Integrity
• Information Gathering
• Problem Solving
• Time Management

Mathematics Ability

• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.

Language Ability

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports and business correspondence.
• Ability to effectively present information and responds to questions from groups of managers, employees, patients, and the general public.