Patient Registration Coordinator

About the Role

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers specializing in safe, quality, and best-in-class care for individuals living with Opioid Use Disorder ("OUD"). Operating in over 70 treatment centers across multiple states, our team members engage in medication-assisted treatment, counseling, support, and care management to treat the whole person and address the underlying causes of OUD.

Responsibilities

• Complete the pre-registration process for all new clients and schedule appointments, including orientation of new patients and monitoring patient activities on center premises.
• Provide customer service as a point of contact for patient inquiries.
• Collect co-payments and patient financial responsibility at the time of service.
• Ensure all necessary demographics, billing, and clinical information is entered accurately and timely into the registration system.
• Maintain strong communication with the Program Director, physicians, and nursing staff regarding intakes.
• Verify insurance benefits and obtain prior authorization as necessary.
• Perform administrative tasks such as answering phones, managing mail, maintaining supply inventory, ordering supplies, and verifying receipt of supplies.
• Maintain confidentiality and safeguard business operations.
• Keep open lines of communication with the Clinic Operations Team to meet individualized goals.
• Adhere to the service policy and principles of CMG/New Seasons.
• Perform other assigned duties.

Requirements

• High School Diploma or GED.
• Minimum of 1-year receptionist and cashier or related experience.
• Minimum of 1-year healthcare experience.
• Strong customer service background.
• Knowledge of electronic health records systems and medical insurance.
• Ability to read, write legibly, and comprehend written and spoken words.
• Basic computer literacy and ability to learn new software programs.
• Strong communication skills, including the ability to read, analyze, and interpret complex documents.
• Ability to present information effectively to management, public groups, and customers.
• Insurance verification experience is required.

Skills

• Analytical Skills
• Business Acumen/Understanding the Organization
• Communication
• Detail Orientation/Attention to Detail
• Ethics/Values/Integrity
• Information Gathering
• Problem Solving
• Time Management
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports and business correspondence.
• Ability to maintain confidentiality.

Physical Demands

• Finger Dexterity: Primarily for writing, operating calculators, telephones, keyboards, and other office equipment.
• Talking: To convey detailed or important instructions.
• Hearing: Ability to hear normal conversations and receive ordinary information.
• Vision: Average, ordinary visual acuity necessary for observing patients and working on computers; clear vision at 20 inches or less and distant vision at 20 feet or more.
• Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.

Work Environment

• Ability to operate in an open work area with moderate everyday noise.