Patient Registration Coordinator

Essential Duties And Responsibilities

• Greet all individuals entering the treatment center
• Maintain an organized waiting area
• Validate patient participation in program through checking identification
• Check and inform patient and key staff about the patient’s monetary status
• Collect and account for patient fees
• Communicate status of eligibility and authorization to the patient
• Assists in resolving patient concerns
• Checks eligibility weekly and monthly using WayStar or Payer website
• Maintain security of treatment center funds and provide financial reporting
• Aid in assisting patients in completing insurance forms for submission as needed
• Aid in performing daily accounting duties
• Complete weekly reports and email them to the RVP, the Regional Manager, Program Director and accounting department
• Aid in sending out monthly statements if applicable
• Filing for third party reimbursement (i.e. Medicaid) if applicable
• Perform general clerical work and filing
• Cover reception desk during dispensing hours
• This includes answering phones, setting patient appointments, and scheduling intakes
• Aid in admitting and discharging patients from the Central Registry to include preparing and submitting state mandated Central Registry Reports following Program Director review and approval
• Aid in assisting Program Director with updating daily and monthly census forms
• Aid in making copies for all team members as needed
• Aid in maintaining an adequate number of blank charts for intakes
• Aid in correcting patient/counselor caseload listings on a weekly basis or as needed
• Aid in maintaining inventory and ordering office supplies
• Aid in running work-related errands as needed such as preparing and taking mail to post office and/or delivering bank deposits when tasks are assigned
• Create and/or type documents, including letters and notices, as needed and requested
• Schedule patient appointments with the physician
• Advise Program Director of problems encountered with job duties and schedule, if applicable
• Maintain and help with a chart monitoring system
• Attend conferences, meetings and training programs as directed
• Attend weekly treatment team meetings prepared to discuss individual patient issues as related to the Administrative Support position duties
• Hold a basic understanding of alcohol/drug abuse and addiction
• Develop professional, helpful and effective relationships with patients
• Maintain the highest level of confidentiality and appropriate boundaries with patients
• Be able to function as a team member, working in conjunction with all other team members in a helpful, positive manner
• Be able to project a positive and professional image to the community, in representation of the Company
• Promote and demonstrate excellent customer service
• Participate in and/or help perform, schedule, or attend monthly in-service trainings
• Help ensure the treatment center meets all accrediting body standards, and complete assigned activities in order to achieve this
• Perform Safety Officer responsibilities if assigned
• Engage in outreach activities, which may include writing letters and making follow up calls to community agencies
• Meet BHG attendance standards and be present and ready for work at the beginning of their established work schedule
• Report any work-related injury or illness, or workplace hazards or security issues immediately to supervisor
• Other duties as assigned by supervisory team

Qualifications

• A high school diploma or equivalent
• One (1) year experience as a general office clerk with basic math and accounting skills and previous cash handling experience
• Must hold and maintain a valid driver’s license
• Healthcare experience
• Front desk, admissions, billing, and/or collections experience