Patient Registration Coordinator

Job Details

• Greet and check in patients, providing a professional and welcoming experience
• Verify insurance eligibility, benefits, and coverage prior to appointments
• Collect co-pays, verify required documentation, and explain basic coverage information to patients
• Accurately enter and update patient demographics and insurance details in the EHR
• Schedule, confirm, and manage patient appointments
• Assist with patient registration, intake forms, and sliding fee scale documentation (FQHC setting)
• Answer phones, respond to patient inquiries, and route calls appropriately
• Cook up referrals, authorizations, and follow-up appointments
• Maintain organized front desk operations and support efficient patient flow
• Ensure compliance with HIPAA and confidentiality standards

Qualifications

• 1–3+ years of experience in a medical front desk, patient services, or healthcare administrative role
• Hands-on experience with insurance verification, eligibility checks, and patient intake required
• Experience in an FQHC or community health setting preferred
• Strong understanding of insurance types (Medicaid, Medicare, commercial plans)
• Familiarity with EHR systems (eClinicalWorks, Epic, or similar)
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced, high-volume environment
• Bilingual (Spanish or other languages) is a plus
• High school diploma or equivalent required