Patient Registrar - Full Time

About the role

The Registrar is responsible for the efficient, orderly and expeditious pre-admission of patients.

Responsibilities

• Enters patient financial and personal demographics in the computer in an accurate and timely manner.
• Obtains appropriate signatures and copies and/or scans all identification and healthcare coverage presented. Documents reasons if this information is not attainable.
• Verifies and documents insurance benefits and coverage.
• Obtains any required pre-certifications, referrals or authorizations for all patients based on benefits/requirements/contractual agreements.
• Communicates this information and financial responsibility to the patient/guarantor.
• Follows Front End Collections Policies.
• Ensures accuracy of daily cash drawer, deposits and balances.
• Ability to communicate orally and in writing effectively with patients, physicians, hospital-based personnel and all other customers.
• Maintains performance, patient and employee satisfaction, and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook.
• Must adhere to the DCH Behavioral standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

• High school graduate or equivalent.
• Good clerical skills including ability to type 20 wpm and computer experience preferred.
• Ability to work well with others in a courteous manner in stressful situations.
• Excellent telephone and customer service skills required.
• Healthcare experience and understanding of basic terminology preferred.
• Must be able to read, write legibly, speak and comprehend English.