Patient Registrar-Clinic - Full Time

About the Role

OSS Health is seeking a Patient Registrar (Clinic) to efficiently process all patient office visits according to the organization’s standards. This role is key to delivering a 5-star “OSSOME” experience in a culture of excellence, teamwork, and community support.

Schedule

Monday – Friday, varied hours between 6:30 am – 5:00 pm (40 hrs per week). Weekend on-call rotation at York and travel to other OSS offices as needed.

Responsibilities

• Greet patients/visitors in a professional, courteous, and helpful manner.
• Register patients for scheduled visits with the provider.
• Ensure all demographic, insurance information, and required forms are gathered and entered into the medical record.
• Scan patient identification and insurance cards; verify benefits and eligibility.
• Verify managed care referrals are on file when necessary, per insurance requirements.
• Collect copays and outstanding balances from patients.
• Answer telephones promptly, identify self, and direct calls as appropriate.
• Provide coverage for other receptionists/greeters during absences.
• Show flexibility in scheduling, including work location and on-call assignments.
• Demonstrate flexibility in performing additional responsibilities that improve patient care and practice well-being.
• Maintain a positive and professional attitude toward patients, co-workers, and physicians.
• Keep work area orderly and neat.
• Handle difficult situations tactfully.
• Issue work and/or gym notes.
• Schedule appointments.
• Reconcile daily payments.
• Participate in staff meetings, even when held outside of normal scheduled working hours.
• Perform other duties as assigned.

Requirements

• High school diploma or its equivalent required.
• One year of experience in the medical field preferred.
• Knowledge and understanding of medical and billing procedures preferred.
• Proficient computer skills.
• Ability to work efficiently and prioritize tasks in a high-volume practice.
• Understanding of procedures associated with managed care plans.
• Professional and effective communication and customer service skills.
• Ability to deal with many different personalities.
• Ability to work both independently and as a member of a team and assist other team members as needed.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance available on the first day of employment.
• Disability and life insurance within 90 days.
• Company-paid group life insurance, short-term disability, and long-term disability.
• Paid Time Off (PTO).
• 401(k) plan and profit sharing.
• Career advancement opportunities.