Patient Registrar - FT

About the role

This hourly position (Pay Grade Health-19) is with the Medical University Hospital Authority (MUHA) at MUSC Florence, Admitting department. The role is full-time (40 scheduled weekly hours) as a regular employee. The registration clerk ensures accurate patient registration for billing, conducts patient interviews, provides financial counseling, verifies insurance, explains hospital policies, handles inquiries, and maintains high customer service standards in line with MUSC Health Patient Financial Services policies.

Responsibilities

• Provide accurate registration for inpatients, outpatients, and all other registration points to ensure correct billing.
• Gather patient information through interviews, financial counseling, and insurance verification.
• Explain hospital policies regarding visitation, payment for charges, and available services.
• Handle routine inquiries and resolve problems related to the registration process.
• Maintain good public relations through professional and courteous interactions.
• Meet or exceed customer service expectations for the registration process.
• Apply MUSC Health Patient Financial Services policies and procedures according to established guidelines.
• Achieve performance evaluation scores of 95%–98% to meet expectations, or 100%+ to exceed expectations.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a hospital or medically related environment.
• Ability to follow directions and perform work according to department standards.