Registrar - FT

About the role

Seeking a full-time Registrar to support the Admitting department at Carlsbad Medical Center, located at 2430 W Pierce St, Carlsbad, NM. Day shift schedule to be determined based on department needs, with rotating weekends and holidays. We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Responsibilities

• Interact with patients and families to address questions and provide courteous, timely assistance.
• Regulate schedules based on procedure requirements, physician availability, and staffing needs.
• Schedule patient procedures as required and pre-register scheduled patients by obtaining accurate demographic information.
• Verify insurance eligibility using designated applications, capture correct health insurance details, and secure necessary authorizations and verifications for services.
• Collect and record patient financial responsibility estimates as applicable.
• Communicate operative reports daily to appropriate physician offices.
• Compile and organize registration documentation to ensure completion of patient medical records.
• Collect patient co-pays or deductibles when applicable and inform patients of financial obligations.
• Assist patients with understanding insurance requirements and resolve insurance-related questions.
• Document on forms if the patient is unable to sign consent authorization forms, or why a family member signs the forms and obtain nursing sign-off if the patient is unable to sign.
• Place an armband on each patient before leaving the department to ensure proper identification throughout their stay.
• Answer and return phone calls, addressing questions with professionalism and courtesy.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role preferred.

Skills

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention to detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families, and healthcare teams.

Benefits

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Generous Paid Time Off (PTO)
• Extended Illness Bank (EIB)
• Matching 401(k)
• Opportunities for Career Advancement
• Rewards & Recognition Programs
• Exclusive Discounts and Perks