Patient Registrar Admitting ED DT

Location: 350 7th Street North, Naples, FL, 34102
Work type: Full Time

About NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System™ and we’re proud to:

• Provide higher acuity care and Centers of Excellence
• Offer Graduate Medical Education and fellowships
• Have endowed chairs
• Conduct research and participate in national clinical trials
• Partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together.

About the Role

The Patient Registrar is responsible for obtaining and accurately entering updated and accurate demographics and insurance information with proper coding, along with receiving required documentation from the patient. The Patient Registrar performs the registration function for patients entering the health care system through inpatient, outpatient, or the emergency department. Secures all information necessary for patient and third-party claims processing including but not limited to verifying benefits or obtaining authorization. Explains policies, secures signatures, and gathers all other key information needed to complete billing and account resolution functions.

The Patient Registrar completes and reviews financial information, collects deposits or co-pays and co-insurance amounts from patients. May perform various duties to complete the patient registration including but not limited to pre-authorization services, LMRP verifications, Medicare verification, return mail corrections, receptionist duties, and daily reports.

Responsibilities

• Completes all required registration/billing information accurately and timely in host system either bedside or at designated registration location
• Prepares ID armband, barcode label sheets, and obtains all applicable signatures as needed for registration
• Proficient in the use of the Patient Accounting Registration software, scanning process, phone system, and maintains accuracy requirements
• Works with bed utilization to move patients to a unit, providing/arranging transport
• Trains and assists new employees in coordination with the Revenue Cycle Trainer protocol
• Completes all required insurance verification, LMRP, and confirms authorizations using all applicable tools
• Performs review of the registration for indicators from the Financial Counselors to ensure all documentation for resolution is complete prior to releasing patient for services
• Assists the patient to complete financial information, reviews patient’s ability to pay, requests payments of deposit, deductible, or co-pay, or refers patient to eligibility vendor or Financial Counselor when applicable
• Documents payments received, applies correct codes in cash posting journal in compliance with GL numbers, balances daily journals and/or cash bank
• Reviews accuracy of registration, correcting errors before end of shift (includes reviewing patient demographics, financial class selection, system codes, documenting appropriately in the patient account notes, ensuring accuracy of information obtained)
• Meets or exceeds the department's pre-determined productivity standards
• Maintains knowledge to answer patients' questions regarding the Patient Bill of Rights, Medicare Bill of Rights, HIPAA, ABN, and other PFS-related questions
• Transfers patients within the patient accounting system according to established procedure

Requirements

• Minimum of High School Diploma or GED is required
• Minimum of 1 year of experience preferred
• Must be able to prioritize and work independently
• Good customer service and communication skills
• Basic computer knowledge: ability to operate a PC, create/save/print documents, input data