Admitting ED Registrar

About the role

The Admitting/ED Registrar at Massachusetts Eye and Ear Infirmary, part of Mass General Brigham, plays a crucial role in patient registration and admissions. This position requires excellent customer service skills, strong organizational abilities, and the ability to work independently and as part of a team.

Responsibilities

• Delivers outstanding customer service to both internal and external customers.
• Ensures the integrity of the data in the hospital’s information system, Epic, with respect to patient demographic, insurance and admission information.
• Follows and acts on admission procedures and policies for all admitted patients.
• Leverages technology tools to communicate with providers and other entities within MGB.
• Review bed requests and assign bed placements for inpatient units.
• Obtains authorizations from health insurance companies for admitted patients.
• Secures follow-up appointments in various clinics for Emergency Department patients.
• Verifies patient insurance using various methods.
• Applies knowledge of payor requirements and guidelines to ensure effective reimbursement.
• Affords adequate departmental coverage when needed, including covering in the Admitting or Emergency Department at the discretion of the Manager.
• Participates in holiday coverage rotation.
• Conducts inpatient interviews.
• Secures patient valuables.
• Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.
• Demonstrates ability to handle difficult situations by using effective problem-solving skills.
• Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.
• Collects insurance copays from patients.
• Collaborates with others to ensure a positive and effective patient experience.
• Demonstrates ability to work independently and as part of a team in a fast-paced environment with constant interruption.
• Flexible availability to accommodate work coverage requests.
• Able to accurately type at least 40 words per minute.
• Relates effectively to various types of customers in a professional and courteous manner.
• Utilizes supervisor or manager to resolve issues/concerns as needed.
• Attends and participates in departmental meetings.

Qualifications

• Requires a professional, service-oriented individual with strong organizational skills and sound judgment.
• Must possess a high school diploma or GED.

Physical Requirements

• Mental and visual attention requiring combination of alertness and manual dexterity when typing/using a PC.
• Able to stand for periods of time and able to push 10-15 pounds.
• High volume of telephone work and face to face interaction with patients, clinical staff and colleagues.
• Maneuver in fast paced inpatient and clinical areas.

Additional Job Details

This position is patient-facing and the Hospital is always open, so the Admitting/ED Registrar must be prepared to work outside his/her scheduled hours when required by the Manager. This is an essential employee role. During a state of emergency or disaster that may impact the operations of the Hospital, all employees in this role could be required to report for duty.

Working Conditions

• Standing Occasionally (50%)
• Walking Occasionally (75%)
• Sitting Constantly (50%)
• Pushing Occasionally (30%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Reaching Occasionally (50%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (100%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (100%)
• Hearing Constantly (100%)