ED Registrar

Essential Functions

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Registers patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verifies patient identification and insurance details, making necessary updates to patient records as needed.
• Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed.
• Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes.
• Collections patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Aids patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on all forms if the patient is unable to sign the consent authorization forms or explains why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment.
• Compiles the necessary paperwork to ensure quick retrieval and processing of the patient’s visit.
• Placess an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Notifies department or physicians or the patient's arrival.
• Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time.
• Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in customer service preferred.

Knowledge, Skills And Abilities

• Strong communication and customer service skills.
• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention to detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families, and healthcare teams.
• Ability to remain calm and professional in high-stress or emergency situations.