Patient Recruitment Associate II

About the Role

We're seeking a compassionate, detail-oriented Clinical Research Patient Phone Recruiter to join our Clinical Research team. In this role, you'll serve as the first point of contact for prospective clinical trial patients, conducting phone-based pre-screening interviews, collecting and documenting medical information, assessing preliminary eligibility, and scheduling qualified patients for screening and consent appointments. You'll play an essential role in helping connect patients with research opportunities while ensuring medical information is collected accurately, confidentially, and in accordance with study protocols.

Responsibilities

• Conduct telephone pre-screening interviews with prospective clinical research participants that range from healthy volunteers to a wide variety of patient populations.
• Collect, review, and accurately document medical history, current medications, health conditions, and other study-specific eligibility information.
• Assess patients against established study eligibility criteria using approved screening guidelines.
• Schedule qualified patients for consent and screening visits with clinical teams.
• Update and maintain patient records and eligibility status within clinical databases.
• Coordinate daily recruiting activities, including outbound calls, inbound inquiries, voicemail management, and text communications.
• Support patient outreach initiatives to increase enrollment in clinical research studies running in our Austin & Las Vegas clinics.
• Collaborate with research coordinators and clinical staff to ensure a seamless patient experience.

Requirements

We're looking for someone who is comfortable:

• Discussing medical history and sensitive health information with patients over the phone.
• Asking detailed health screening questions with professionalism, empathy, and confidentiality.
• Accurately documenting patient responses while maintaining attention to detail.
• Explaining clinical research opportunities in a clear and patient-friendly manner.

Qualifications

• High school diploma or equivalent.
• 6 months to 1 year of experience in Patient Recruitment or comparable experience in a call center or customer service environment.

Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Skills

• Strong customer service and telephone communication skills.
• Excellent verbal and written communication abilities.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Ability to work independently while collaborating effectively within a team.

Working Environment

• Remote position requiring a dedicated home office, reliable internet connection, and the ability to maintain patient confidentiality.
• Primarily sedentary work involving extensive computer and telephone use.
• Frequent interaction with patients and internal clinical teams via phone, email, and virtual collaboration tools.
• Occasional travel may be required for meetings, training, or business needs.
• Occasional long hours, weekend and/or holidays.

Benefits

When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference.

Standard work schedule: Monday to Friday.