Patient Recruitment Associate I

ICON plc is a world-leading healthcare intelligence and clinical research organization. We foster an inclusive environment driving innovation and excellence, welcoming you to join us on our mission to shape the future of clinical development.

About the role

We have an opportunity for a Patient Recruitment Associate (PRA) to join ICON’s Accellacare team on a 6-month contract. The PRA supports the growth and success of Accellacare by encouraging patients to participate in clinical research studies through conducting phone screens, reviewing medical information, and maintaining the patient database.

This role is part of ICON's clinical research network, where you’ll play a key role in transforming the clinical trial experience for patients and sponsors alike.

Location: Winston-Salem, NC or Statesville, NC (onsite 4 days per week)
Contract Duration: 6 months, with eligibility to convert to permanent
Hours: Full-Time, 8:00am - 5:00pm, Monday through Friday

Responsibilities

• Screen potential study participants according to protocol inclusion and exclusion criteria by asking study-specific questions
• Review, enter, and edit patient information into clinical trial management software
• Book patients into site schedulers, ensuring entries are accurate and up to date
• Read and understand the purpose and inclusion/exclusion criteria for each protocol
• Respond to all leads within a 24-hour time period
• Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations
• Problem solve and create contingency plans to optimize enrollment
• Effectively communicate the importance of research participation to volunteers
• Provide an exceptional patient experience by building positive rapport and consistent follow-up
• Strive to meet personal and team targets
• Work in strict confidentiality in all forms, including electronically, written, and verbal
• Remain accountable for delivering high-quality, accurate work, ensuring all administration is filed accordingly

Requirements

• Bachelor’s degree in life science, healthcare, or medical field
• Clinical research site experience (strongly preferred) with an interest in a career in clinical research, preferably in patient recruitment
• Experience in customer service, marketing, and/or sales (preferred)
• Basic understanding of medical terminology
• Excellent communication and interpersonal skills with comfortability fielding inbound and outbound phone calls
• Ability to multitask while working under pressure and with tight deadlines
• Organizational skills with attention to detail
• Computer skills, specifically with Microsoft Office Suite (Excel, Word, Outlook)
• Ability to work onsite in either Statesville, NC or Winston-Salem, NC 4 days per week

Benefits

ICON offers a range of benefits designed to support well-being and work-life balance for you and your family, including:

• Various annual leave entitlements
• A range of health insurance offerings
• Competitive retirement planning options
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to specialized professionals for well-being support
• Life assurance
• Flexible country-specific optional benefits, such as childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, and health assessments