Patient Reception Specialist - Round Rock

About the Role

Harbor Health is seeking skilled Patient Reception Specialists (PRSs) to join our growing team at our new multi-specialty clinic group in Austin, TX. As the face of our clinics, you will provide exceptional patient support and communication, welcoming members, and facilitating a seamless experience that builds satisfaction, trust, and organizational loyalty. You will work collaboratively with our care team to deliver a member-centered experience aligned with our mission of transforming healthcare through our payvider model.

Responsibilities

• Member Experience & Communication
  • Greet all patients and visitors in a professional and welcoming manner
  • Prepare patients for their appointments and inform them of relevant and required information for their visit
  • Provide clear communication to members about the services they are scheduled to receive
  • Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise
  • Keep the reception and patient waiting areas clean and organized
• Administrative & Documentation
  • Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them appropriately in the practice EMR
  • Perform demographic and insurance validation and inform patients of privacy policies and procedures
  • Schedule patient appointments and follow-up appointments per established policies and procedures
  • Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily
• Other duties as assigned

Requirements

• High School Diploma or equivalent
• Proficiency in medical terminology and insurance practices
• Proficient in the use of computer programs and applications including Google Suite and practice EMR systems
• Competency in basic arithmetic to make calculations, balance and reconcile figures, and make change accurately
• Knowledge of CPT and ICD-10 coding
• Excellent customer service skills with a positive, proactive service attitude
• Effective professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
• Ability to work effectively as a team member while functioning independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Preferred Qualifications

• Experience in primary care, family practice, internal medicine, urgent care, or emergency room settings
• Current BLS Certification for healthcare providers
• Bilingual in English/Spanish

Benefits

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401k Investment Plan
• Company Equity