Patient Visit Specialist
Location: 6100 Pan American Freeway NE, Albuquerque, NM 87109
About the role
Presbyterian is seeking a dedicated Patient Visit Specialist to support visit closure activities, ensuring seamless coordination of patient care while delivering an exceptional experience. This role plays a key part in guiding patients through the next steps ordered by the clinician. The ideal candidate will have advanced scheduling expertise, including the ability to optimize schedules for accuracy and efficiency within their department. They will be responsible for coordinating specialty and radiologic procedures, recognizing payor requirements, and securing prior authorizations, certifications, and referrals as needed.
Responsibilities
- Review and follow orders entered into the EHR by the clinician
- Schedule return visits, lab, radiology, STAT & ASAP appointments, and advanced imaging
- Obtain Prior Authorization/Referral per payor protocols
- Validate patient MyChart Access
- Print AVS as applicable with double check for HIPAA privacy
- Collect any backend patient balance such as high deductible
- Communicate effectively to ordering clinician when any restriction, such as access, restricts or prohibits scheduling as ordered
- Appointment reminder calls and rescheduling
- Instruct patients on the Release of Information process and ensure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records
- Ensure check out area, waiting area, and walkways are clear of any unnecessary items and are clean and neat
- Perform other duties as required
Qualifications
- High school diploma or equivalent
- Experience in a medical office, hospital, or clinic with patients and providers is preferred
- Proficiency in prior authorization/certification/referral process is preferred
- Must pass EPIC competency for Registration at completion of Epic Clerical Training class
- Medical terminology training or training completed within six months of hire
- Pass annual competency exam for all areas of responsibility
- Attend staff meetings per department expectations
- Strong organizational and multi-tasking skill sets
- Significant customer service skills
Skills
- Strong communication and organizational skills
- Ability to multitask, manage appointments, and maintain accurate healthcare records
- Ability to use the Electronic Medical Record (EMR) for scheduling, documentation, and communication
- Strong customer service skills demonstrating professionalism and empathy
- Ability to handle confidential information as outlined under HIPAA
Pay
Pay Range Minimum Offer: $16.79 per hour
Maximum Offer: $27.67 per hour
Schedule
Full-time, days (United States of America)
Benefits
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes:
- Medical, dental, and vision insurance
- Short-term and long-term disability
- Group term life insurance
- Other optional voluntary benefits
Wellness: Presbyterian's Employee Wellness rewards program is designed to provide engaging opportunities to enhance health and activate well-being. Earn gift cards and more by participating in wellness activities like wellness challenges, webinars, and preventive screenings.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan, and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees—including more than 1,600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care), and Commercial health plans.
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.