Patient Reception Specialist - North University

Harbor Health is seeking skilled Patient Reception Specialists (PRSs) to join our team at our North University clinic in Austin, TX. As the face of our clinic, you will provide exceptional member support and communication, welcome members, and facilitate a seamless experience that builds satisfaction, trust, and organizational loyalty. You will work collaboratively with our care team to deliver a member-centered experience that aligns with our mission of transforming healthcare through our payvider model.

Responsibilities

• Member Experience & Communication
  • Greet all patients and visitors in a professional and welcoming manner
  • Prepare patients for their appointments and inform them of relevant and required information for their visit
  • Provide clear communication to members around the services they are scheduled to receive
  • Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise
  • Keep the reception and patient waiting areas clean and organized
• Administrative & Documentation
  • Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them appropriately in the practice EMR
  • Perform demographic and insurance validation and inform patients of privacy policies and procedures
  • Schedule patient appointments and follow-up appointments per established policies and procedures
  • Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily
  • Other duties as assigned

Requirements

• High School Diploma or equivalent
• Minimum 2 years of experience
• Proficiency in medical terminology and insurance practices
• Proficient in the use of computer programs and applications including Google Suite and practice EMR systems
• Competency in basic arithmetic to make calculations, balance and reconcile figures, and make change accurately
• Knowledge of CPT and ICD-10 coding
• Excellent customer service skills with a positive, proactive service attitude
• Effective professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
• Ability to work effectively as a team member while functioning independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Preferred Qualifications

• Experience in primary care, family practice, internal medicine, urgent care, or emergency room settings
• Current BLS Certification for healthcare providers
• Bilingual in English/Spanish

Benefits

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401(k) Investment Plan
• Company Equity

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. If you are passionate about healthcare and want to build something new together, we'd love to hear from you.

Location: 3200 Red River Street, Suite 201, Austin, TX, 78705, United States
Employee Type: Non-Exempt - Full-Time